The Aivea Customer Experience Portal extends Microsoft Dynamics CRM 3.0/4.0 customer service and support functions online on the web to achieve more efficient support and service as well as higher customer satisfaction, cost effectiveness using self-service portal and self sufficiency. The Aivea Customer Experience Portal allows organizations to quickly and easily create a web self service presence that is fully integrated into their Microsoft CRM 3.0/4.0 solution.
Aivea Customer Experience Portal is a robust and flexible turn-key solution, allowing you to implement effective online support channel and manage self-help resources in Microsoft Dynamics CRM 3.0. Aivea Customer Experience Portal does this by combining ticketed support on the web for Microsoft CRM and an intuitive online customer interface.
- Your customers can create new Customer Service Cases online
- Customers can attach files when working with Customer Service Cases (Comments/Notes and Case)
- Customers can view and update existing Service Cases and add notes
- Customers can view Service Case Activity History
- Customers can update Contact record details to keep their personal data up to date on your Microsoft CRM in a secure way
Customers can Search and view published CRM knowledge base articles
- Provide world class customer service over the web
- Significantly reduce costs and increase the speed of customer service by providing Information to your customers need is available 24/7 in a format that promotes self-service.
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